Questions For Buyers

Below you will find some helpful information, if the information is not on this page, please contact us and we will try to help as best we can.

How can I pay for items?

We offer the following payment methods: Amazon Payments, Authorize.Net, Coinbase, Nochex, Paymate, PayPal, PayPal Sandbox, SagePay, Skrill, 2Checkout, WorldPay, which are offered to buyers at checkout.
The seller chooses the payment methods he/she accepts. you can always contact the seller to see if there is another payment option that they will accept.

NOTE: We only allow payment gateways.

Payment Gateways handle online payments. They are facilitators that securely transfer payment information between online stores and user accounts. 
Payment Gateways check for funds availability and authorize payments between merchants and clients. Customers place orders, select the desired payment gateway, and are redirected to the payment confirmation page. 
The Payment Gateway processes the payment, and according to the response received, authorizes the transaction or displays a failure message if there is a problem with the seller or buyer's gateway account. 

• Seller and buyer: Check your account settings on BNSBids and make sure your payment option is set up, if there is a problem you should contact your payment gateway provider

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, Once the seller has processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder, alternatively, if you have an account you can log in and check the order in your Members Area > Buying > Purchases.

Can I make changes to my order?

This depends on when you placed your order and when the seller sends the item out for delivery. Unfortunately, once your order is sent out for delivery the seller is unable to make changes to your order.
Contact the seller as soon as possible and discuss the changes, you may still have time, if not i'm sure the seller will work with you (the buyer) to find a solution.

Can I track my order?

Sellers are required to update the shipping status by Entering the URL for the tracking code before the estimated delivery date has passed.
We can't help buyers or sellers if they claim they haven't received the item. we have access to buyer and seller accounts, should there be any problems we can check the item tracking, this will provide evidence that the item 
was sent out for delivery either to the buyer or as a return back to the seller.

if the seller hasn't use tracking for the delivery of the item and your item has not arrived then you should be able to get your money back from your payment process such as PayPal. 

Seller: Select an invoice from My Sales via Member Areas > Selling > My Sales and open the Update menu, this will provide all the payment and delivery status options, and select the required options.
Select the checkbox to send the buyer an email notification regarding shipping updates.

It's important that sellers use tracking when sending items out for delivery, it protects the seller and the buyers.

Can I cancel my order?

If you want to cancel your order you must first contact the seller and ask if it will be possible to cancel your order, explain the reason for your cancelation, and the seller may accept or decline your order.
If the seller has already sent your item(s) out for delivery then you and the seller may be able to come to an agreement that's beneficial to both seller and buyer.
Note, if you receive the item, you must also follow the seller returns policy provided by the seller.

What should I do if I receive an incorrect or faulty item?

If you receive an incorrect or faulty item, contact the seller as soon as possible with further details of your issue, (such as the item is the wrong size, type, or damaged/faulty) the more your seller 
knows about the problem the faster the seller can provide a solution or give you your money back.
Note, please use your account messaging system, we can track all messages between buyers and sellers, it allows fast communication between buyers and sellers.
A notification will be sent via e-mail when they receive messages through the site.

Can I exchange an item?

The seller may allow you to exchange the item if you purchase the wrong item, contact the seller and explain the reason, they may be able to help.

How do i know if the seller will deliver to my location?

You can view the locations where the seller is willing to deliver/post to by location the item you would like to buy or bid to win, then locate the "Shipping & Returns" tab and you will find all the information related to the shipping including the returns information. check the description, some sellers like to include delivery information in their description, you can always contact the seller

What if I’m not at the address when my parcel is delivered?

The delivery company may leave the parcel with a neighbor, or if there is a safe, secure location at the property they may leave the parcel there, or if unsuccessful they will take your parcel back to their depot.
If your neighbor is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then the carriers may attempt to leave it in a safe location.
The delivery company will leave a card with details saying that they have attempted to deliver the parcel and provide you with where the parcel has been left or delivered to.

Can I ship to a different address than my billing address?

Of course! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work or to a family member, make sure you put the address details in your Address Book, as well as the contact information to ensure your parcel is successfully delivered.

What if my parcel doesn’t arrive?

Allow time for delivery, If you have still not received your order after this time after 1 or 2 days, please contact the seller, the seller should be able to help.

Do i need to include an Item Return policy?

Personal sellers have the option to include returns if they accept returns, however, business sellers must include a returns policy.

Note: Should there be a problem with the item such as the wrong item or not as described it's the personal or business seller's responsibility to provide the buyer with the alternative.

I’ve forgotten Forgot username or forgot password, what should I do?

If you've forgotten your username or password, click the Forgot username or forgot password on the login page and follow the instructions. 

Please don't hesitate to contact us if you continue to experience problems, however, if you have an account with us, you will receive an email to change your login details.

How do I change my email address?

You will need to log in to your account and update your account email details. For security reasons, we do not update any details for our registered users.

How do I unsubscribe from receiving newsletters?

To unsubscribe' select the link at the bottom of the email newsletter.
You can also log in to your account: Members Area > My Account > Personal Information scroll down to the bottom of the page
and uncheck the checkbox for the newsletter.

How will i know about product recalls?

If we have been contacted about any product recalls, we will send one email out to all email addresses on file with us.

We will not make any changes to the information, we will simply forward the email to all email addresses on file with us, be sure to check your email inbox or junk.