This Applies to Buyer Locally and Internationally.

What do I do if I have issues with my item?

Dealing with item issues can sometimes be very stressful and other times it's straight-forward, it's always best just to try and stay calm and explain the situation clearly.

Most sellers are happy to resolve any issues you may have, so give them a chance to resolve the problem before leaving negative feedback.

If you receive the wrong item or the item is damaged, faulty, defective, or not as described in the listing, or If you bought multiple items or sets from the same seller, and 
something is missing from one or more items when your items arrive, you must let the seller know about these missing items.

The seller may offer the following solutions:

• The seller may offer a partial refund and you keep the items.
• The seller may ask you to return the items for a full refund.
• The seller may send the missing item(s).

The first step to take is:

Login to your account and on your my sale page locate the item, then select the item title to reopen the item details page, check the listing to make sure there are no issues stated in the description or showing in the image.
The seller can't make any changes to the listing within their my sale page meaning - if there are issues stated in the description or showing in the image you will see them.

Next Step:

Send the seller a message and let them know about the issues with the item, the seller has 3 working days to offer a solution.
The seller must offer to correct the issue, If the seller has not replied or offered a solution within this time then you can send a message asking for your money back, and the seller must give you a full refund within 5 working days.

It's always better to communicate and try to keep calm and allow the seller to correct any issues.

If you used PayPal - you should be able to get your money back through PayPal buyer protection program.

Note: The seller may be on vacation - sellers can enable vacation mode to leave a message, the message will appear on all your listings which will let visitors know that they are currently on vacation.

For current deadlines please contact the payment processor, payment disputes can be time-sensitive and failure to do so could result in your claim being rejected.

You can report a seller to BNSBids after 3 days.
You can file a payment dispute with your processor.

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We may update this page from time to time, We will also add, remove or make changes to this policy on request from any organizations or the law. Please do contact us, we will be happy to help.

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