Dealing with Delivery issues can sometimes be very stressful and other times it's straight-forward, it's always best just to try and stay calm and explain the situation clearly.

Most sellers are happy to help with delivery issues you may have, so give them a chance to resolve the problem before leaving negative feedback.

The first step to take is:

• Check your address and make sure the item was sent to the correct address as shown in the invoice. (or secondary address)
• If the item was sent out for delivery using track and trace - check the location to see where it is.
• Check to see if you have received an email from the courier or Royal Mail letting you know about some issue with delivery.
• Check your account messages to see if the seller has sent any following updates about the item.

It's always better to communicate and try to keep calm and allow the seller to correct any issues.

Send the seller a message and let them know you haven't received the item yet, the seller has 2 working days to respond.
If the seller used a courier or Royal Mail, it's the seller's responsibility to chase the courier or Royal Mail to find out what’s happened to your order. It’s not the buyer's responsibility to chase the courier or Royal Mail to find out what’s happened to any order.
if the seller has not replied or offered a resolution within this time then you can send a message asking for your money back, the seller must give you a full refund within 5 working days.

You can report a seller to BNSBids after 2 days.
You can file a payment dispute with your processor.

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We may update this page from time to time, We will also add, remove or make changes to this policy on request from any organizations or the law. Please do contact us, we will be happy to help.

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