Each seller is responsible for their own Returns policies.

Each seller must follow all laws relating to product returns in their country.

Sellers should set a return policy when creating a listing, and update their returns policy should there be any changes regarding Refunds, Returns, and Exchanges.

If you do not accept Refunds, Returns, and Exchanges because of the type of item you must let buyers know this by including the information in your Returns policy on your listing page.

Should the buyer receive the wrong item or the item be damaged, faulty, defective, or not as described in the listing, you must offer to correct the issue or give the buyer a full refund.
For sellers accepting returns, we recommend items be returned using Track and Trace, this will help protect both sides - buyer and seller.

Return policies are legally binding in some countries/states, and this might affect what you can and cannot put in your policy.

European Union (EU):

• In the EU you have to give consumers a 14-day cooling-off period after a purchase is made.  they have the right to return a purchased item for any reason within 14 days for a full refund.
• Under EU rules, you must repair, replace, reduce the price of, or give a refund to consumers if the purchased item is damaged, faulty, defective, or not as described.

United Kingdom (UK):

• In the UK you have to give consumers a 14-day cooling-off period similar to the EU regulations. In the UK, if your customer accepts an item but later finds that it’s faulty, they’re within their rights to ask you to repair or replace it.
• Customers in the UK have up to 6 years to make a claim on items they’ve bought from you.

Sellers must follow the rules In accordance with EU and UK laws, you must abide by these return policy regulations if you do business in either country.

United States (US):

• In the US Return policies are not required in any US state. But if you do not include a returns policy stating that you intend to refuse returns in the following states, you are expected to provide the consumer with a full refund on returned items.
• If however the item is damaged, faulty, defective, or not as described when the buyer receives the item, then you must refund or replace the item.

Returns for Digital Items:

• For business owners selling digital products,  you’ll want to establish a process for customer support if a download link is faulty. You should also state if you allow refunds on digital items.

International Sales:

• If you sell internationally make sure you Familiarize yourself with regional laws in the areas where you do business, like the United Kingdom where returns are legally mandated.