Managing My Sales.

To manage your sales – login to your account and on the left menu select “selling” then select My Sales, here you will find all your unpaid, paid, posted/sent items.

Step 1:

You can filter items by selecting the dropdown in the top-right corner and selecting the following options:

• Unpaid.
• Paid.
• Posted/Sent.


You can filter sales by searching the following options:

• Invoice ID.
• Listing ID
• Buyers Username.
• Date - From and To.

You can view the detailed history of each item on my sale page.

Each item within your My Sales page will have its own following options:

• View & Print Invoice.
• Message Board.
• Leave Feedback.
• Update. (Update Shipping & Payment Status)

Step 2:

View & Print Invoice:

Sellers (and buyer) can View & Print the Invoice at any time.

sellers have the option to Combine Invoices and all unpaid items from the same seller into one invoice. The option is available for both sellers and buyers.
Invoices can be combined simply by selecting the checkbox on the left side of each sale.
Buyers also have the option to Print the same Invoices to return items back to the seller.


Note: Currently we don't have the label printing option, however, this is going to be added along will label tools.


Sellers can (check) Edit – Invoice to make sure they are correct.

To edit the invoice, locate the sale and select the Edit button on the right side.

The seller can edit the below option:

• Item Price.
• Delivery Address.
• Shipping Method.
• Tax Rate.
• Apply Insurance
.

There's also the option to Lock Editing to prevent the buyer from editing the invoice.

Note: if you offer Internationally Shipping by selecting one or more countries/states and import taxes apply in that destination country/state then our default tax rate will apply, it's your responsibility to check and apply the correct tax for that item.

If you correct the invoice for the item don't forget to update the invoice.
If you select the tax rate “default” option on the sell page, then your default tax will apply as normal for your country/state.
If no Tax rate should apply then set the tax rate to "0"

We will be adding an override option to make things easier in the coming weeks - if not added already.




Step 3:

Message Board:

Sellers (or buyers) can send updates or follow-up questions from the My Sales page (Home > Members Area > Selling > My Sales). Select Message Board.

Even after completing a transaction sellers (or buyers) can send updates or follow-up questions.
Seller and buyer can communicate and ask questions about anything relating to the item.
Learn more about Questions & Answers.

Step 4: 


Update Shipping & Payment Status


The seller must update the shipping and payment status, this update both side – buyer and seller status.

Go to Member Areas > Selling > My Sales, Locate the sale you would like to update, and then select Update, A popup window will show with the following options:




(1) Payment Status
Provide info regarding the payment status of an order.

• Unpaid.
• Paid.
• Paid. (Direct Payment)
• Payment on Arrival.

If the payment is set up correctly by adding the “IPN URL” to your payment gateway account then the payment status will update automatically.

(in your Account Settings find the payment option your using and under, you will see IPN URL - copy this URL in your gateway account)





(2) Shipping Status
Provide information regarding the status of an order.

• Processing
• Posted / Sent
• Problem
• N/A





(3) Enter Tracking Link (optional)

• Enter the URL for the tracking code provided by the delivery courier.

We recommend item tracking, this protects the seller and proves the item was sent out for delivery and will show 
the item was delivered.

Update Buyer.
Check the checkbox to send the buyer a purchase update email notification.
 Don't forget to save your updates.

Step 5: 


Send the item to the buyer: 


Based on your shipping/posting option setup and the information provided, if you have received payment you can send your item out for delivery

.

Make sure you check you received payment for your item before sending the item out for delivery.

Step 6:

Leave Feedback:

The feedback tab shown on each sale allows the sellers and buyers to leave feedback directly from each sale.
Members Area > Feedback > Leave Feedback > Pending Feedback.

The posting feedback process is identical for both buyer and seller. 
Learn more about feedback.

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